![]() ![]() If none of the topics apply, click on the tab titled The Problem is Not Listed Here and, when prompted, write a brief description of the issue. Once clicked, a third sub-list will display. Find the right topic area and then particular issue for your needs. Next, customize the support you receive.If you have multiple products, choose the one you use most often to begin. Scroll through Talk to Us on the left and click the blue Get Help link.Click the words Contact Support, on the right side, just below the top banner.If possible do this from a device other than the one you need help with so that you don’t have to close the chat window.In addition, these professionals can help resolve issues with many of the most popular apps and services frequently used by Apple customers. If, however, your credit balance doesn't match up with what your Purchase History says you've purchased, then send another email, making it clear that what you're asking about is your credit balance and that it doesn't reflect what you should have based on your Purchase History, and they should work with you to clear that up, though it may take a couple of "back and forth" emails to get beyond the "canned" responses.Like the Genius Bar, the Apple support team is well equipped to help you with the entire lineup of products and services Apple provides. You can try sending them another email, but there may be little or nothing they can tell you directly regarding the invalid PayPal charge. I've waited for a week for Apple to get back to me when they said I should have received a response generally within 24 hours. Sorry, there is no phone number for the iTunes Store. Since no transaction appears in your Purchase History, then your recourse would be to and through PayPal, since the iTunes Store apparently has no record of that transaction and may have never even been involved, per se.ĭoes anyone know if there is a phone number to get ahold of a customer service rep? They will not provide information such as Apple ID (if not yours), IP addresses, etc. They usually will not work with an end-user, since in most such cases only the transaction entity can provide proper verification (for security) and transaction and account details. Generally in allegations of fraud, the iTunes Store as with most online merchants will deal only with the entity handling the transacation the credit card company or in this case PayPal. I'm just really bothered by the lack of response.ĭoes anyone have any suggestions on how to get customer service to respond? I still severed my credit card and Paypal account from my iTunes account just in case. If this was fraud, I would think the bad guy would have spent more than four bucks. Has this happened to anyone else? Does anyone have any suggestions on how to get customer service to respond? Does anyone know if there is a phone number to get ahold of a customer service rep? I've waited for a week for Apple to get back to me when they said I should have received a response generally within 24 hours. I'm trying to get Apple to answer some basic questions like which Apple ID made the purchase with my Paypal because this $4.43 purchase does not show up in my purchase history leading me to believe that another Apple ID made the purchase. ![]() This is why it isn't showing up in my purchase history. They told me that the charge was $4.43 because I had had $.56 store credit and a $4.99 purchase. When I contacted customer service about the problem they only directed me to my purchase history presumably thinking that I stupidly forgotten that I had made a purchase. ![]() ![]() It does not show up in my purchase history. Essentially, I get an email receipt from Paypal saying that I had made an iTunes purchase. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |